Goal
A claims management system for FIEGE that solves almost all cases all by itself, from the first mail to the conclusion of the claim. The AI agent sorts the cases, collects all the information and answers all queries - for days and weeks if necessary.
Challenges
The AI agent thinks like a human (reasoning) in order to recognize even complex cases correctly and process them 100% reliably.
Impact
An increase in efficiency of 200% and more massively relieves the burden on Customer Service. They can take care of the really tricky cases. And it's easy to connect, the AI agent uses the same systems and data as the human employees.
